q & a's
General Information
Please read the most common asked questions below.
Q. Can I pay for my painting by instalments?
A. Payment by instalments is not currently an option at check out. But I'm happy to consider this in order for you to get the painting you love. Please contact me by clicking the "Let's Connect" button on my homepage to let me know this is something you would like and we can discuss an arrangement that works best for both parties. You can also email me direct if you prefer at sonia.artofthesoul@gmail.com.
Q. When will I get my painting?
A. All artwork is dispatched within 14 days and on receipt of cleared payment. Please allow up to 21 days delivery in the UK. For international shipping, time frame is estimated and will vary depending on destination. Please note: Additional EU and international fees, including sales tax, may apply. You will be notified of any additional costs If I am aware of this before delivery.
Q. How do I care for my painting?
A. Luckily there isn't a great deal you have to do to ensure longevity of your painting. I advise you handle with care while hanging and avoid hanging any artwork in direct sunlight due to the fading effect of the sun. And a feather duster does wonders to get rid of any built up dust over the years. The loving connected energy between you and your painting will ensure it lives a happy long life.
Q. Do you provide a certificate of authentication?
A. Yes I do. I provide certificates with all originals and prints. Certificates for original paintings will state the title of the painting, the year it was painted, my name and signature. Originals also have this information on the back of the canvas. Prints will be signed in the margin, bare the year painted and print number or name.
Q. How do you package your work?
A. All canvas paintings and framed prints are wrapped in bubble wrap and placed in a secure custom made cardboard box. Prints without frame will be wrapped with wax paper and will either be posted flat or rolled in a tube.
Q. What happens if my painting is damaged in transit?
A. Any request for refunds will be honoured within the 14 day period as stated in my "terms and conditions". Please also refer to the Refunds and Returns Policy for your rights. It is my wish that things go as smoothly as possible and you are 100% happy. But in the face of unforeseen circumstances, please contact me using the "Let's Connect" page in the first instance so we can resolve any issues that arise.
Q. How do I arrange a commission from you?
A. I would love to commission a painting for you! Please read my page on commissions by clicking on "Commission A Painting You Love" button in the "more" dropdown box on my homepage. Please get in touch if you have any questions at all about commissions.
Q. How can I find out about any paintings you have for sale?
A. I promote sales and offers on Instagram and in my newsletter. Subscribers receive news and articles about offers, free giveaways and sales before I promote publicly, so they have an advantage! If you want to receive announcements about sales and other previews, subscribe by clicking the "Join Here for VIP Art News!" on my homepage and enter your email. You can follow and catch up with what I'm doing on Instagram by clicking this link www.instagram.com/sr111_abstractart/
If you have any questions that wasn't answered above or want to start a conversation with me in general about my artwork, please contact me by clicking the "Let's Connect" button on my home page, or email me direct at sonia.artofthesoul@gmail.com.
Q. Can I pay for my painting by instalments?
A. Payment by instalments is not currently an option at check out. But I'm happy to consider this in order for you to get the painting you love. Please contact me by clicking the "Let's Connect" button on my homepage to let me know this is something you would like and we can discuss an arrangement that works best for both parties. You can also email me direct if you prefer at sonia.artofthesoul@gmail.com.
Q. When will I get my painting?
A. All artwork is dispatched within 14 days and on receipt of cleared payment. Please allow up to 21 days delivery in the UK. For international shipping, time frame is estimated and will vary depending on destination. Please note: Additional EU and international fees, including sales tax, may apply. You will be notified of any additional costs If I am aware of this before delivery.
Q. How do I care for my painting?
A. Luckily there isn't a great deal you have to do to ensure longevity of your painting. I advise you handle with care while hanging and avoid hanging any artwork in direct sunlight due to the fading effect of the sun. And a feather duster does wonders to get rid of any built up dust over the years. The loving connected energy between you and your painting will ensure it lives a happy long life.
Q. Do you provide a certificate of authentication?
A. Yes I do. I provide certificates with all originals and prints. Certificates for original paintings will state the title of the painting, the year it was painted, my name and signature. Originals also have this information on the back of the canvas. Prints will be signed in the margin, bare the year painted and print number or name.
Q. How do you package your work?
A. All canvas paintings and framed prints are wrapped in bubble wrap and placed in a secure custom made cardboard box. Prints without frame will be wrapped with wax paper and will either be posted flat or rolled in a tube.
Q. What happens if my painting is damaged in transit?
A. Any request for refunds will be honoured within the 14 day period as stated in my "terms and conditions". Please also refer to the Refunds and Returns Policy for your rights. It is my wish that things go as smoothly as possible and you are 100% happy. But in the face of unforeseen circumstances, please contact me using the "Let's Connect" page in the first instance so we can resolve any issues that arise.
Q. How do I arrange a commission from you?
A. I would love to commission a painting for you! Please read my page on commissions by clicking on "Commission A Painting You Love" button in the "more" dropdown box on my homepage. Please get in touch if you have any questions at all about commissions.
Q. How can I find out about any paintings you have for sale?
A. I promote sales and offers on Instagram and in my newsletter. Subscribers receive news and articles about offers, free giveaways and sales before I promote publicly, so they have an advantage! If you want to receive announcements about sales and other previews, subscribe by clicking the "Join Here for VIP Art News!" on my homepage and enter your email. You can follow and catch up with what I'm doing on Instagram by clicking this link www.instagram.com/sr111_abstractart/
If you have any questions that wasn't answered above or want to start a conversation with me in general about my artwork, please contact me by clicking the "Let's Connect" button on my home page, or email me direct at sonia.artofthesoul@gmail.com.
